Refund Policy

Remember that our policy is only valid for 14 days for requests for exchange / refund. If it has been 14 days since you have received the item, we can unfortunately not offer you an exchange or a refund.

Also remember that if you place an order, it means that you accept all the following conditions:

At present we do not offer refunds under any circumstances, we only offer exchanges. If your product is defective, you do not need to return the original product, but we will send you a replacement item free of charge.

For hygienic reasons and due to the customization of our product, we will not change or give a full refund unless there are major problems with the product you receive.

This is where the item is located:

It differs significantly from the description or preview you have seen;
Damaged due to defects in our factory or with the carrier;
Not what you ordered;

Please note that in other cases (not mentioned above) we only offer a partial refund (excluding shipping costs).

NOTE:

Offers refunds or exchanges of products purchased during sales or promotions.
We do not usually accept credits or exchanges due to customer errors, for example:
Incorrect sizes, patterns, colors, etc.
Failure to preview the design to see if it is properly designed (because all our print files are automatically generated in exactly the same way as our website preview),
so check your order carefully before going to checkout to make sure your order is correct.
Please allow a 20% difference between the advertised images and the actual product you receive, as the advertised images may sometimes differ slightly from the actual product due to lighting or screen display during shooting.

If you want to make a claim, send us an e-mail at

info@aoifegr.com and enter the following information (this is mandatory):

Order number
Video / image of the defective product
If your claim concerns a printing error, you must attach a photo of the error.
If your requirement concerns the size or location of the print, place a tape measure, a stick or a ruler on the affected images.
If a part of your product is missing, send us a photo of the cover of the package you received, including the shipping label, so that we can send it to our production department to investigate the problem.
Full delivery address
Telephone number for contact person

Our support team will review the photos / videos you submit of the defective product and if the product is valid we will send the product back to you at no extra cost to you. In the rare event that it is not practically possible to send a replacement product, we will reimburse the full cost of the eligible product (including shipping costs).